12 Ready-to-Use Airbnb Guest Message Templates

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Your 12 Guest Message Templates

Each template below is ready to copy and customize for your property. Personalize with your specific details (WiFi info, check-in time, house rules, etc.) and use in Airbnb's Scheduled Messages or respond manually in your Inbox.

1. Pre-Booking Inquiry Response

For guests asking questions before they book

Hi [Guest Name],

Thanks for your interest in our property! Great question about [specific topic]. Here's what you need to know:

[Your answer: WiFi speed, parking details, pet policy, early check-in availability, etc.]

Looking forward to hosting you! Let me know if you have any other questions.

Best,
[Your Name]

Tip: Have 5–6 pre-written answers to common pre-booking questions ready to paste. Most hosts get 3–5 of the same questions for every 10 inquiries.

2. Booking Confirmation & Welcome

First message after a guest books

Hi [Guest Name],

Thank you for booking [Property Name]! We're excited to host you from [Check-In Date] to [Check-Out Date].

Here's what to expect:

📍 Check-in: [time] at [location/instructions]
🔑 Access: [door code/key pickup details]
📶 WiFi: [network name] — password in your welcome guide
🚗 Parking: [parking details]

You'll receive detailed check-in instructions 48 hours before arrival. See you soon!

[Your Name]

Tip: Send this via Airbnb's native Scheduled Messages on "Booking Confirmed" trigger. It's your chance to set expectations before guests arrive.

3. Check-In Instructions (48 Hours Before Arrival)

Sent 2 days before check-in via Scheduled Messages

Hi [Guest Name],

Check-in is in 2 days! Here's everything you need to arrive smoothly:

Entry Code: [door code] — valid 3 PM [check-in date] until 11 AM [checkout date]

Parking: [specific spot/street/garage details]

Wi-Fi: [network name], password: [password]

Thermostat: [brief temp control instructions]

Check-Out: 11 AM on [date]. Keys in [location].

Questions? Reply here anytime. Safe travels!

[Your Name]

Tip: Specific > generic. "Door code 1-2-3, main entrance" is 10x more useful than "See access details in our welcome guide."

4. Check-In Day Reminder & Welcome

Optional: morning-of reminder if arrival is afternoon/evening

Hi [Guest Name],

You're checking in today! A quick reminder:

✓ Check-in starts at [time] — the code will be active then

✓ Parking: [details]. Street parking is [location].

✓ A key fob/lockbox with the main key is at [location] in case of any issues

Safe drive, and we can't wait to welcome you this evening!

[Your Name]

Tip: Skip this if guests are arriving in the morning. For afternoon/evening arrivals, a gentle reminder reduces lost/frustrated guests.

5. Mid-Stay Check-In

Day 3–4 of a longer stay

Hi [Guest Name],

Hope you're settling in nicely! Just wanted to check in and make sure everything is working well:

✓ Is the temperature comfortable?

✓ Any questions about the kitchen, TV, or appliances?

✓ Need restaurant recommendations in [neighborhood]?

We're here if you need anything. Enjoy your stay!

[Your Name]

Tip: This is proactive hospitality. It reduces maintenance requests (guests tell you what's broken before it gets worse) and increases five-star reviews.

6. Checkout Instructions (24 Hours Before)

Sent 1 day before checkout via Scheduled Messages

Hi [Guest Name],

You're checking out tomorrow at 11 AM. Here's what we need:

📋 Checkout: 11 AM sharp — please leave by then so we can prepare for next guests

🔑 Keys: Leave in [location] or hand to [contact info]

🗑️ Trash: Bins are [location]. Please take your personal items.

🧹 Cleaning: No deep clean needed, but please:

• Wash dishes or load the dishwasher

• Strip the beds

• Take out the trash

Thanks for being such great guests!

[Your Name]

Tip: Clear, specific checkout procedures reduce turnover time and last-minute stress. Details > assumptions.

7. Post-Checkout Thank You & Review Request

Sent 24 hours after checkout

Hi [Guest Name],

Thank you for staying with us at [Property Name]! We hope you had an amazing time.

If you have a few minutes, we'd love your review on Airbnb. Your feedback helps us improve and helps future guests find us.

⭐ Leave a review here

Questions or feedback? We're always listening. Safe travels!

[Your Name]

Tip: Send this 24 hours after checkout (not immediately). Guests are less rushed and more likely to leave thoughtful reviews.

8. Late Checkout Request Response

When a guest asks to stay past 11 AM

Hi [Guest Name],

Thanks for asking about late checkout! Unfortunately, we have a [afternoon] check-in today, so we need the property by 11 AM as scheduled.

However: We can store your bags in the garage until [time] if that helps. You're welcome to hang out in the common area or explore the neighborhood until then.

Let me know if that works for you!

[Your Name]

Tip: Show empathy but hold firm on checkout time (unless late checkout is negotiable for you). Offering an alternative (bag storage, early departure) softens the "no."

9. Noise Complaint Response

When neighbors complain or you need to address noise

Hi [Guest Name],

We received a noise complaint from a neighbor about [specific time/activity]. This is important — we take it seriously and wanted to let you know right away.

Our neighbors appreciate quiet hours after [time] at night. Could you please keep volume down, especially [specific times/areas]?

We value you as guests, and we know this is just a misunderstanding. Thank you for being respectful going forward.

[Your Name]

Tip: Address immediately, be specific about the issue, and assume good intent. Most guests don't realize they're being loud and will fix it once notified.

10. Maintenance Issue Acknowledgment

When something breaks or malfunctions during their stay

Hi [Guest Name],

Thank you for letting us know about [the issue]. We're sorry you're dealing with that.

Here's what we're doing:

✓ [Quick fix if available: "Reset the WiFi router by unplugging for 30 seconds" OR "A technician will arrive by 2 PM"]

✓ In the meantime, [temporary solution: "Use the guest bathroom shower" / "Call us and we'll arrange alternative accommodation"]

This is our responsibility, not yours. We'll make sure it's fixed before your checkout, and we'll follow up afterward. Again, we apologize for the inconvenience.

[Your Name]

Tip: Respond fast and take ownership. A quick fix in the moment (or a partial refund) prevents one-star reviews.

11. Cancellation Acknowledgment

When a guest cancels their reservation

Hi [Guest Name],

We received your cancellation request for [dates]. We've processed it according to [cancellation policy].

We understand plans change. If circumstances change again and you'd like to rebook, we'd love to host you in the future.

Safe travels!

[Your Name]

Tip: Keep it brief and friendly. A gracious cancellation response increases the chances they'll rebook in the future.

12. Return Guest Invitation (After a Great Stay)

After checkout if they left a 5-star review

Hi [Guest Name],

Your five-star review just made our day! Thank you so much.

You're always welcome back at [Property Name]. If you're planning another trip to [area], reach out anytime — we'd be thrilled to host you again, and we'll take extra care to make it special.

See you soon!

[Your Name]

Tip: Repeat guests book faster, stay longer, and are less likely to cancel. Building relationships is the best marketing.

These templates save time — but they're generic. Lodgiq auto-drafts AI replies using YOUR property details. Guests get answers that are specific, accurate, and personal. Your reply time drops from hours to seconds.

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